📱 Help Center & User Guide

Get the most out of your Daily News App experience

Version: Android | Updated: July 4, 2025

🚀 Getting Started with Daily News App

📥 Download & Installation

  1. Download from Google Play Store: Search for "Daily News App" or use the direct link provided by our team
  2. Install the App: Tap "Install" and wait for the download to complete (approximately 15-25 MB)
  3. Grant Permissions: Allow necessary permissions for notifications, internet access, and storage
  4. Launch the App: Tap the app icon to open Daily News App for the first time
📱 System Requirements: Android 5.0 (API level 21) or higher, 50MB free storage space, stable internet connection

🎯 First Launch Setup

  1. Welcome Screen: Review the app introduction and feature highlights
  2. Language Selection: Choose between English and Bengali (can be changed later)
  3. News Preferences: Select your preferred news categories (World, Tech, Sports, Local, Business, Entertainment)
  4. Notification Settings: Choose if you want to receive breaking news alerts
  5. Theme Selection: Pick Light or Dark mode (auto-detect based on system settings available)

📋 Quick Start Guide

📰 Reading Your First Article

Tap on any news headline to read the summary. Tap "Read Full Article" to visit the publisher's website for complete content.

🔖 Bookmarking Articles

Tap the bookmark icon (📑) next to any article to save it for later reading. Access bookmarks from the bottom navigation.

🔄 Refreshing Content

Pull down on the news feed to refresh and get the latest articles from all 50+ news sources.

📱 Navigation Basics

Use the bottom navigation bar to switch between Home, Categories, Bookmarks, Search, and Profile sections.

⚙️ Initial Settings Configuration

⭐ App Features & How to Use Them

📰 News Feed & Categories

🏠 Home Feed

📂 Category Browsing

CategoryDescriptionExample Sources
🌍 World NewsInternational headlines and global eventsBBC, CNN, Reuters, Al Jazeera
🇧🇩 BangladeshLocal news and events from BangladeshProthom Alo, Daily Star, BDNews24
💻 TechnologyTech news, gadgets, software updatesTechCrunch, Wired, The Verge
⚽ SportsSports news, scores, player updatesESPN, BBC Sport
💼 BusinessFinancial news, market updates, economicsBloomberg, Financial Express
🎬 EntertainmentMovies, music, celebrity newsEntertainment Weekly, Variety

🔍 Search & Discovery

🔎 Advanced Search Features

🎯 Search Tips

Exact Phrase Search

Use quotes for exact phrases: "climate change"

Multiple Keywords

Use space between words: football world cup

Exclude Terms

Use minus sign to exclude: technology -crypto

Recent Articles

Add time filters: bangladesh today

📑 Bookmarks & Saved Articles

💾 Managing Bookmarks

📊 Bookmark Features

📁 Custom Folders

Create folders like "Tech News", "Sports", "Work Related" to organize bookmarks

🏷️ Tags System

Add tags to bookmarks for easy filtering and discovery

📤 Share Bookmarks

Share individual articles or entire bookmark collections

🔄 Sync Across Devices

Bookmarks sync automatically when you sign in to your account

🔔 Notifications & Alerts

⚙️ Notification Settings

🔕 Do Not Disturb: Set quiet hours (e.g., 10 PM - 7 AM) to avoid notifications during sleep or work hours

🎨 Customization Options

🌓 Theme & Display

📱 Interface Customization

FeatureOptionsDescription
Layout StyleList, Card, MagazineChoose how articles are displayed
NavigationBottom Bar, Sidebar, TabsCustomize navigation style
HomepageLatest, Trending, CategoriesSet default homepage view
Article PreviewSummary, Full, Headline OnlyControl article preview length

👤 Account Management

📝 Creating Your Account

🔐 Registration Process

  1. Open Profile Section: Tap the Profile icon in bottom navigation
  2. Tap "Create Account": Choose between email registration or social login
  3. Enter Details: Provide email address, username, and secure password
  4. Verify Email: Check your email for verification link and click it
  5. Complete Profile: Add optional information like interests and location
⚠️ Account Required for Premium Features: While you can browse news without an account, registration is required for earning coins, bookmarks sync, personalized recommendations, and premium features.

🔑 Account Security

🛡️ Security Features

🔄 Password Management

🔒 Strong Password Tips

  • Use at least 8 characters
  • Include uppercase and lowercase letters
  • Add numbers and special characters
  • Avoid personal information

🔄 Regular Updates

  • Change password every 3-6 months
  • Use unique password for this app
  • Enable login notifications
  • Review account activity regularly

⚙️ Profile Settings

👤 Personal Information

🎯 Personalization Settings

SettingOptionsPurpose
News InterestsTechnology, Sports, Politics, etc.Improve content recommendations
Reading TimeQuick, Detailed, In-depthMatch article length to preference
Source PreferencesFavorite/Block specific sourcesCustomize news feed content
Update FrequencyReal-time, Hourly, DailyControl how often content refreshes

📊 Account Data & Privacy

💾 Data Management

🔒 Privacy Options

📈 Analytics

Control whether your usage helps improve the app through anonymous analytics

🎯 Personalization

Manage how your data is used for content recommendations and ads

📍 Location Data

Control location-based features and local news suggestions

🔄 Data Sync

Manage synchronization of bookmarks, preferences, and reading history

🪙 Coins System Guide

💰 Understanding Coins

💡 What are Coins? Coins are our virtual currency system that allows you to unlock premium features, remove ads, and access exclusive content. Coins are earned through app engagement and cannot be converted to real money.

💵 Current Exchange Rates

CoinsUSD ValueBDT ValueWhat You Can Buy
1 Coin$0.001₹0.10Basic interactions
100 Coins$0.10₹10Small premium features
500 Coins$0.50₹50Ad-free experience (1 month)
1000 Coins$1.00₹100Premium subscription (1 month)
5000 Coins$5.00₹500Premium subscription (6 months)

🎯 How to Earn Coins

📺 Through Advertisements

📱 Through App Usage

📅 Daily Login Bonus

  • Day 1: 1 coin
  • Day 2: 2 coins
  • Day 3: 3 coins
  • Day 7: 10 coins
  • Day 30: 50 coins

📖 Reading Articles

  • Read article: 1 coin
  • Read full article: 2 coins
  • Share article: 2 coins
  • Comment on article: 3 coins
  • Daily reading limit: 20 coins

🎯 Special Activities

  • Complete profile: 25 coins
  • Refer a friend: 100 coins
  • Rate the app: 15 coins
  • Weekly challenges: 50 coins
  • Survey participation: 30 coins

🏆 Achievement Rewards

  • First bookmark: 5 coins
  • 100 articles read: 50 coins
  • 7-day streak: 25 coins
  • Account verified: 20 coins
  • Profile completed: 30 coins

🛒 Spending Your Coins

🎁 Premium Features

FeatureCost (Coins)DurationBenefits
🚫 Ad-Free Experience5001 MonthNo banner, interstitial, or video ads
🔍 Advanced Search3001 MonthDate filters, source filters, advanced operators
📑 Unlimited Bookmarks1501 MonthSave unlimited articles, create folders
🔔 Priority Notifications2501 MonthBreaking news alerts 5 min earlier
🎨 Premium Themes200PermanentAccess to exclusive app themes
📊 Reading Analytics1801 MonthDetailed reading statistics and insights

🎯 Special Categories

📈 Coin Management Tips

💡 Maximizing Earnings

⏰ Daily Consistency

Log in daily to maintain your streak bonus. Even opening the app for 30 seconds counts!

📺 Strategic Ad Viewing

Watch rewarded video ads during breaks. They offer the highest coin rewards per time invested.

📚 Read Regularly

Hit your daily reading limit of 20 articles to maximize daily coin earnings from content consumption.

🎯 Complete Challenges

Participate in weekly challenges and achievements for bonus coin opportunities.

💰 Smart Spending Strategies

⚠️ Important Limitations:
  • Coins cannot be converted to real money or cash
  • Coins cannot be transferred between accounts
  • Refunds are not available for coin purchases
  • Account deletion results in loss of all coins
  • Coins may expire after 12 months of account inactivity

🔧 Troubleshooting & Common Issues

📱 App Performance Issues

🐌 App Running Slowly

  1. Close Background Apps: Clear other apps from your recent apps menu
  2. Restart the App: Force close Daily News App and reopen it
  3. Clear App Cache: Go to Settings > Apps > Daily News App > Storage > Clear Cache
  4. Free Up Storage: Ensure you have at least 500MB free space on your device
  5. Update the App: Check Google Play Store for available updates
  6. Restart Your Device: A simple restart can resolve many performance issues

💥 App Crashes or Freezes

🔄 Immediate Solutions

  • Force close and restart the app
  • Check available device storage
  • Ensure stable internet connection
  • Restart your Android device

🛠️ Advanced Solutions

  • Clear app cache and data
  • Update to latest app version
  • Check Android system updates
  • Uninstall and reinstall the app

🌐 Connectivity Issues

📶 Internet Connection Problems

ProblemSymptomsSolutions
No Internet Access Articles won't load, "No connection" message Check Wi-Fi/mobile data, restart router, check data limits
Slow Loading Articles load partially, images don't appear Switch to Wi-Fi, reduce image quality, check network speed
Intermittent Connection Content loads sometimes, frequent timeout errors Reset network settings, change DNS, contact ISP
VPN Issues App works without VPN, fails with VPN Try different VPN servers, disable VPN temporarily

🔧 Network Troubleshooting Steps

  1. Test Internet Speed: Use speed test app to verify connection quality
  2. Toggle Airplane Mode: Turn on for 10 seconds, then turn off
  3. Reset Network Settings: Go to Settings > System > Reset > Reset Network Settings
  4. Check Data Usage: Ensure you haven't exceeded your data limit
  5. Try Different Network: Switch between Wi-Fi and mobile data

🔐 Account & Login Issues

🚫 Cannot Login to Account

📧 Email Verification Problems

📬 Email Not Received

  • Check spam/junk folder
  • Add our email to contacts
  • Wait up to 15 minutes
  • Request new verification email

🔗 Verification Link Issues

  • Click link within 24 hours
  • Open link in same device/browser
  • Disable ad blockers temporarily
  • Copy link manually to browser

🪙 Coins & Payment Issues

💸 Coins Not Being Credited

  1. Check Internet Connection: Ensure stable connection during ad viewing
  2. Complete Full Ad: Watch entire video ads without skipping or minimizing
  3. Refresh Coin Balance: Pull down on profile page to refresh balance
  4. Check Daily Limits: Some coin activities have daily caps
  5. Wait for Processing: Coin credits may take 5-10 minutes to appear
  6. Contact Support: If issue persists, report with screenshots

🛍️ Premium Purchase Problems

IssueCauseSolution
Insufficient CoinsNot enough coins for purchaseEarn more coins or check pricing
Purchase FailedNetwork error during transactionRetry with stable connection
Feature Not UnlockedPurchase didn't process correctlyRestart app, check transaction history
Double ChargingMultiple tap on purchase buttonContact support with transaction details

📰 Content & Feed Issues

📄 Articles Not Loading

🔍 Search Not Working

❌ No Results Found

  • Check spelling of search terms
  • Use broader search terms
  • Remove date/source filters
  • Try alternative keywords

🐌 Search Taking Too Long

  • Check internet connection speed
  • Simplify search terms
  • Clear search history
  • Restart the app

🔔 Notification Issues

📵 Not Receiving Notifications

  1. Check App Permissions: Ensure notification permission is enabled
  2. Check System Settings: Verify notifications aren't blocked system-wide
  3. Battery Optimization: Disable battery optimization for Daily News App
  4. Do Not Disturb: Check if Do Not Disturb mode is enabled
  5. App Settings: Verify notification preferences in app settings
  6. Update App: Ensure you're using the latest version

📱 Android-Specific Notification Steps

Settings > Apps > Daily News App > Notifications > Allow notifications Settings > Battery > Battery optimization > Daily News App > Don't optimize Settings > Sound & notification > Do not disturb > Turn off
✅ Quick Fix Checklist: Before contacting support, try these steps in order: 1) Restart the app, 2) Check internet connection, 3) Update the app, 4) Restart your device, 5) Clear app cache

❓ Frequently Asked Questions

📱 Is Daily News App completely free to use?

Yes! Daily News App is free to download and use. Basic features like reading news, browsing categories, and basic bookmarking are available without any cost. We offer premium features that can be unlocked using coins (earned through app engagement) or optional in-app purchases. You can earn coins by viewing ads, reading articles, and completing daily activities.

🪙 Can I convert coins to real money?

No, coins cannot be converted to real money or withdrawn as cash. Coins are a virtual currency designed exclusively for unlocking premium features within the Daily News App. They cannot be transferred to other users, exchanged outside the app, or converted to any real-world currency. Think of coins as loyalty points that enhance your app experience.

📰 Do you create or edit the news content?

No, we do not create, edit, or modify any news content. Daily News App is a news aggregation service that collects publicly available RSS feeds from 50+ reputable news sources including BBC, CNN, Reuters, Prothom Alo, and others. We display headlines, brief summaries, and provide direct links to the original publisher's website where you can read the complete article.

🔐 Is my personal data safe and secure?

Yes, we take data security very seriously. We use industry-standard encryption (SSL/TLS) for all data transmission, secure password hashing, and follow strict data protection protocols. We comply with international privacy laws including GDPR and CCPA. We never sell personal data to third parties. You can review our complete privacy policy for detailed information about data collection and usage.

📶 Can I use the app without internet connection?

Partially yes! While you need an internet connection to fetch new articles, the app offers offline reading capabilities for bookmarked articles and recently viewed content. Premium users can enable enhanced offline mode which automatically downloads articles for offline reading. The app will sync your reading progress and new bookmarks when you reconnect to the internet.

🔄 How often is the news content updated?

News content is updated continuously throughout the day! Our system automatically checks RSS feeds from all 50+ sources every 15-30 minutes for new articles. Breaking news and urgent updates appear within minutes of publication. You can manually refresh the feed by pulling down on the home screen. Premium users receive priority notifications for breaking news 5 minutes earlier than regular users.

🌍 Which languages does the app support?

Daily News App currently supports English and Bengali languages. You can switch between languages in the app settings. The app interface, menus, and help content are available in both languages. We aggregate news content from sources in both languages, including international English sources (BBC, CNN, Reuters) and Bengali sources (Prothom Alo, Daily Star, BDNews24). We plan to add more languages based on user demand.

📱 What Android versions are supported?

Daily News App requires Android 5.0 (API level 21) or higher. The app is optimized for Android devices and works best on Android 7.0 and above. We regularly test compatibility with the latest Android versions. The app requires approximately 50MB of storage space and works on both phones and tablets with various screen sizes.

🎯 How does the personalized news feed work?

Our AI-powered recommendation system learns from your reading behavior, including articles you read, time spent reading, categories you prefer, and topics you search for. The system gradually improves recommendations while respecting your privacy. You can enhance personalization by setting interests in your profile, bookmarking articles, and rating content. All personalization data stays within your account and is never shared with third parties.

🚫 How can I remove or reduce advertisements?

You can reduce ads by purchasing the ad-free experience using 500 coins per month. Alternatively, you can earn coins by engaging with ads - each ad you watch earns you coins that can be used for premium features. We use respectful advertising with options to skip most ads after 5 seconds. You can also adjust ad personalization settings in your privacy preferences to see more relevant advertisements.

📞 How do I contact customer support?

You can contact our support team through multiple channels: 1) Email us at support@dailynewsapp.com (response within 24-48 hours), 2) Use the in-app feedback feature in Settings > Help & Support, 3) For urgent technical issues, use the "Report Problem" button in the app. We provide support in both English and Bengali. Include your device model, Android version, and app version when reporting technical issues for faster resolution.

🔄 Can I sync my data across multiple devices?

Yes! When you create an account, your bookmarks, reading preferences, coin balance, and settings automatically sync across all devices where you're logged in. This includes your reading history, custom categories, notification preferences, and premium feature purchases. Sync happens automatically when you have an internet connection. You can manually trigger sync by refreshing your profile page.

📞 Contact & Support

🆘 Getting Help

📧 Email Support

General questions, account issues, technical problems

Response time: 24-48 hours

⚖️ Legal Inquiries

Copyright claims, DMCA requests, legal matters

Response time: 2-5 business days

💼 Business Contact

Partnerships, advertising, media inquiries

Response time: 3-7 business days

🔧 Technical Issues

In-App Reporting

Settings > Help & Support > Report Problem

Fastest response for urgent issues

📝 Before Contacting Support

🔍 Self-Help Checklist

  1. Check This Help Center: Search for your issue in the sections above
  2. Try Basic Troubleshooting: Restart app, check internet, update app
  3. Check App Status: Visit our social media for any known widespread issues
  4. Gather Information: Note your device model, Android version, app version
  5. Document the Issue: Take screenshots or note exact error messages

📋 Information to Include in Support Requests

📱 Device Information

  • Device model (e.g., Samsung Galaxy S21)
  • Android version (e.g., Android 12)
  • App version (check in Settings > About)
  • Available storage space

🐛 Issue Details

  • Exact steps to reproduce the problem
  • Error messages (exact text)
  • When the issue started
  • Screenshots or screen recordings

👤 Account Information

  • Account email (for account-related issues)
  • Approximate coin balance
  • Premium features you've purchased
  • Last successful login date

🌐 Network Details

  • Connection type (Wi-Fi/Mobile data)
  • Internet service provider
  • VPN usage (if applicable)
  • Approximate connection speed

⏰ Support Hours & Response Times

Contact MethodResponse TimeBest ForLanguages
📧 Email Support24-48 hoursGeneral questions, account issuesEnglish, Bengali
🔧 In-App Report12-24 hoursTechnical problems, bugsEnglish, Bengali
⚖️ Legal Email2-5 business daysCopyright, legal mattersEnglish
💼 Business Email3-7 business daysPartnerships, mediaEnglish
🕐 Support Hours: Our support team operates Monday through Friday, 9 AM to 6 PM (Bangladesh Time, GMT+6). Emails received outside business hours will be responded to on the next business day. Urgent technical issues may receive faster response through in-app reporting.

🔗 Additional Resources

📚 Online Resources

📱 Follow Us for Updates

🐦 Social Media

Follow us for app updates, news, and quick support responses on our social media channels.

📧 Newsletter

Subscribe to our monthly newsletter for app tips, feature announcements, and news highlights.

📱 App Store

Rate and review us on Google Play Store to help other users discover Daily News App.

💬 Community

Join our user community for tips, discussions, and peer-to-peer support.

✅ We're Here to Help! Our goal is to provide you with the best possible news reading experience. Don't hesitate to reach out if you need assistance, have suggestions for improvement, or encounter any issues. Your feedback helps us make Daily News App better for everyone!